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Contact Email: infotruffle-house.co.uk Phone:+44 20-4577-1664
 

Products returns and Refund policy

At Terra Ross Ltd your satisfaction is our top priority!

We stand firmly behind the quality of our products. If you have any issues or are not completely satisfied with your purchase, don't worry! Simply return the items within 14 days of receipt and we will be happy to refund the amount you paid. Please note that this policy does not apply to perishable items.

Unfortunately, we cannot offer refunds for fresh and frozen truffles and other perishable products once they have left our store. They are considered perishable goods and cannot be returned. Additionally, orders cannot be cancelled once they have been delivered to a courier.

This policy is in line with Terra Ross commitment to food safety and hygiene regulations.

Perishable products include:

  1. Fresh truffles
  2. Frozen Truffles
  3. Sealed or canned products

Right of withdrawal and return for refund

1. You acknowledge that Terra Ross Ltd. specialises in the production of food products with an optimal shelf life, which includes perishable products with a shorter shelf life.

2. You also acknowledge that under the regulations you are not entitled to cancel or return for a refund products categorised as perishable.

3. Please understand that we cannot accept cancellations for products that are prone to spoilage or have been opened after delivery, as this is crucial for health and hygiene reasons.

Thank you for choosing Terra Ross Ltd! We are always available to assist you with your food needs.

For more details, please check our terms and conditions.

How we do it

Our quality commitments

THE PREPARATION

Your orders are packed with care and shipped within 72 hours. Each product is securely packaged for maximum protection during transit.

WORLDWIDE SHIPPING

Every day, we hand over packages to carriers to ensure swift and proper delivery to you. We always comply with storage conditions to guarantee the best service!

FLEXIBLE POLICY

Whether you need to make a change or explore new options, we've got you covered. Reach out to us today and discover a policy that adapts to your lifestyle.

HAVE QUESTIONS?

Our customer service team is here for you - before, during, or after your purchase! Chat or email us anytime

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