Terms & Conditions
1. The Contract Between Us
1.1 When you place an order through our website, this will constitute an offer to purchase the goods. We will send you an email confirming receipt of this. Our subsequent dispatch of the goods will constitute acceptance of your offer and will create a legally binding contract between us, provided that you have provided a UK or European delivery address with your order.
1.2 Your contract will be with “Terra Ross Ltd”, a company registered in the Republic of Bulgaria. Registered Office: Razgrad 7200, 7 Panayot Hitov Street, VAT: BG201730901
NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER
2. Price
2.1 The prices payable for the goods you order include taxes for EU countries and UK. We may not be able to deliver to some locations. Delivery charges are set out on our website.
3. Right to cancel your contract when purchasing fresh or frozen products
3.1 The Customer acknowledges and accepts that Terra Ross Ltd. sells on the Site food products with an optimal shelf life - perishable food products with a short shelf life. The Customer also acknowledges and accepts, in accordance with the provisions, that there is no right of withdrawal in respect of products ordered on the Site falling into the category of perishable food products.
3.2 You agree that we cannot accept cancellation of your contract for products that are likely to spoil or expire quickly, or products that have been unsealed by the customer after delivery and which cannot be returned for hygiene and health reasons.
4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we do not have sufficient stock
4.1.2 we do not deliver to your area
4.1.3 one or more of the goods you have ordered are listed at an incorrect price due to a typographical error or error in the pricing information.
4.2 If we cancel your contract, we will notify you by email and will credit back to your account any amount deducted by us from your credit card as soon as possible, but in any case within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.
5. Delivery of Goods to You
5.1 We will deliver the goods you have ordered to the UK or EU address you provide to us for delivery at the time you place your order
5.2 If you have specified a delivery address with your order which is outside the UK or EU, you must comply with and comply with all applicable regulations and legislation, including obtaining any necessary customs, import or other permits to purchase goods from our site. The import or export of some of our goods to you may be prohibited by certain national laws. We make no representation or accept any responsibility in relation to the export or import of goods purchased by you.
5.3 Delivery will be made as soon as reasonably practicable after your order has been accepted and in any event within 30 days of your order.
5.4 You will become the owner of the goods you have ordered when they are delivered to you. Once your goods have been delivered, they will be held at your own risk and we will not be liable for any loss or damage to them.
6. Complaints and Liability
6.1 If the goods we supply are not what you ordered, or are damaged or defective, or the delivery is in the wrong quantity, we will not be liable to you unless you notify us as soon as possible at the contact details set out on our website.
6.2 If you do not receive any goods you have ordered within 7 days of the date you ordered them, we will not be liable to you unless you notify us in writing at our address of the problem within 30 days of the date you ordered the goods.
6.3 If you notify us of a complaint or problem, our obligation will be, at your option:
6.3.1 to remedy any shortage or non-delivery;
6.3.2 to replace any goods which are damaged or defective, unless this would be impossible or disproportionate;
6.3.3 to reduce the purchase price by an appropriate amount;
6.3.4 refund the amount you paid for the goods in question;
6.4 Unless excluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits, business or reputation), howsoever arising out of any problem you notify us of under this condition, and we will have no liability to pay you any money as compensation other than to refund to you some or all of the amount paid by you for the goods in question in accordance with clause 6.3 above.Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under applicable local law or other statutory rights which cannot be excluded, nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence.
7. Notes
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email. All notices from us to you will be sent to the email address you provide on the order form.
8. Events beyond our control
We will not be liable to you for any failure to deliver the goods you have ordered, or for any delay in performance, which is caused by any event or circumstance beyond our reasonable control, including, without limitation, airport closures due to adverse weather conditions, strikes, lockouts and other industrial disputes, system or network access failure, flood, fire, explosion or accident.
9. Copyright
Text, images and other content on our website pages and trademarks and trade names are the property of Terra Ross Ltd. and may not be copied, printed, reproduced, republished, downloaded, broadcast or transmitted in any way, except for your own personal non-commercial use. You are granted a limited license to access and use our website for your own personal use, which does not include the right to collect or use product listings, descriptions, images, meta tags or any other material for your own use or for the use of any other merchant.
10. Invalidity
If any part of these terms and conditions is held unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these terms and conditions shall not be affected.
11. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy
12. Governing law
The contract between us will be governed by and construed in accordance with Bulgarian law only. Any legal disputes will have jurisdiction to be resolved only in the Bulgarian courts.
13. Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out our entire agreement relating to the supply of goods to you by us
14. Ethical Trading and Social Responsibility
At Terra Ross Ltd. we prioritise the health, safety and wellbeing of our employees and suppliers. We are committed to providing our customers with socially and environmentally responsible products. Our managers understand the paramount importance of the health and safety, as well as the wellbeing of our team and partners, ensuring that we deal effectively with environmental issues.
Contact Us
Tel. +44 20-4577-1664
Email: info@truffle-house.co.uk
Last edited: 01.12.2024
